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To enable a deactivated cloud account, support need to liaise with colleagues in the hosting team. Therefore, please raise a <a href="https://access-support.force.com/Support/s/createcase" rel="nofollow noopener noreferrer" target="_blank">new case</a> online and reference the title of this article and please include details of the username of the account that needs reactivating.

Can we enable a disabled user's cloud account (Hosted customer)

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