This issue can occur due to a browser caching issue. Please try the same process in another browser to see if it occurs there too. If it does not occur in another browser, then you will need to clear the cache in your original browser to resolve the problem there.
If the issue occurs in multiple browsers then the issue might be being caused because the absence is logged for a day the resource is not set up to work.
To check this:
Login to FocalPoint Administrator
Browse to System Control, Security Profiles
Highlight the profile the user is in and click Members
Highlight the user's name in the left hand list and then click on the Absence tab
Ensure that the user has a tick in the days of the week they work and that these match the days of the week the Absence is for. If they do not, you will either need to tick the correct days, or the user cannot book an Absence against that day
Click OK to save all changes
It could also be being caused by the system trying to send an email alert to the user but they do not have an email address set against them in the Member record area of FocalPoint Administrator.
To check they have an email address:
Log onto FocalPoint Administrator
Click System Control, Security Profiles
Highlight the relevant security profile and click Members
Highlight the relevant user in the list on the left hand side
Click on the Contact tab
Add or amend the email address in the Email Address field as required
Click OK to save
If none of the solutions above help fix your issue, then the Absence may have become corrupted. Please delete this Absence record and then ask the user to raise a new one.