This issue occurs when the user is using version 3.10.07 of the ADM Launcher with Dimensions Accounts while also using FocalPoint. It may require downgrading the ADM Launcher to version 3.10.05. Contact support for help. If you know the ADM credentials, enter them into the login box that appears and click **OK** — if they are correct, the window will not appear again. You may also need to ensure the user has a Workspace account that matches the ADM user details set up in Dimensions, and that they have access to the Document app in Workspace. You can set up the ADM details in Dimensions by following the steps below.
Click the **System** tab and click the **User Records** button.
Select the user you need to enter the credentials against and click the **Options** button.
Click the **Set ADM User** button, enter the ADM log in details, then click **OK**.
If you still need help, contact support.