This occurs when documents in ADM are not filed correctly and are left in the ADM Inbox for resolution. The documents must be filed or deleted in ADM via either the ADM Client or the Access Document Management tab in FocalPoint.
To stop these documents appearing in FocalPoint, follow these steps:
Log in to FocalPoint (as the user that is seeing the files).
Click on the username in the top right corner of the browser window.
Select Preferences.
Scroll down to Inbox.
Select the Do not show pending items for third parties check box.
Click Save.
This can also occur when documents were filed using FocalPoint Document Storage and FocalPoint was later reconfigured to use Access Document Management, leaving the documents in the user's Inbox. Contact support if this is the case. This can also occur when multiple FocalPoint users share the same ADM credentials. To resolve this, each user should have their own ADM credentials.