You may need assistance from the person in charge of your FocalPoint Administrator and approval processes to check these settings. The alert system works the same way regardless of transaction type. Alerts are configured on the **Alerts** tab of approval stages. First, check that a relevant alert is configured and active:
Open **FocalPoint Administrator**.
Go to the **Approval** tab of the transaction type in question.
Find the **Approval Stage** that is being actioned and click **Edit**.
Open the 'Alerts' tab.
Check the alerts configured in this window. Each alert is triggered during a specific action and is usually configured to be sent to a specific person (such as the initiator or approver).
Ensure you have an alert set up for the relevant action.
If an alert has not been set up this will be the cause and you will need to create one instead.
Secondly, check that the user has the correct email address set against them in FocalPoint Administrator:
Log in to FocalPoint Administrator.
Click System Control, Security Profiles
Select the relevant security profile and click **Members**.
Select the relevant user in the list on the left-hand side.
Click the **Contact** tab.
Ensure the correct email address is entered.
Click **OK** to save any changes.
If an alert is configured for the relevant action and the email address is correct but users are still not receiving emails, contact support.