Note: You may require assistance from the person in charge of your FocalPoint Administrator and approval processes to check these processes.
The alert system in FocalPoint works in the same way, regardless of the transaction type. Alerts are found and configured on the 'Alerts' tab of the approval stages.
Firstly, check that a relevant alert has actually been configured and is active:
Open FocalPoint Administrator
Navigate to the 'Approval' tab of the transaction type in question.
Find the 'Approval Stage' that is being actioned and click 'Edit'
Open the 'Alerts' tab.
Check the alerts that are configured in this window. Each alert will be triggered during a specific action and is usually configured to be sent to a specific person (such as the initiator or approver of the transaction).
Ensure that you have an alert setup for the relevant action.
If an alert has not been set up this will be the cause and you will need to create one instead.
Secondly, check that the user has the correct email address set against them in FocalPoint Administrator:
Log onto FocalPoint Administrator
Click System Control, Security Profiles
Highlight the relevant security profile and click Members
Highlight the relevant user in the list on the left hand side
Click on the Contact tab
Ensure that the correct Email Address is entered
Click OK to save any changes
If you have confirmed that an alert is configured for the relevant action and the email address is correct but your users are still not receiving emails, please raise a new case and reference the title of this article.