General
Misc Knowledge
83 articles
Access Hosted FocalPoint is running slowly with certain functions resulting in a timeout.
Adding a new Home View using FocalPoint Administrator
Applying a new licence to FocalPoint Administrator
Assigning a Home View to a user
Can't access FocalPoint, receiving error "Exception of type 'System.OutOfMemoryException' was thrown"
Certificate for FocalPoint site is expiring or has expired
Error - 'EvaluateRule: Error evaluating XXXX: Exception has been thrown by the target of an invocation' when submitting a purchase request or sales request
Editing an alert in FocalPoint
Concurrency violation - error shown when saving record
Customer requires an amendment to a SQL view
Does our FocalPoint licence expire?
Edit or add a department head to a department record
Does FocalPoint Administrator record audit trails of changes?
Error - 'Validation of Anti-XSRF token failed' appearing for one user
Error 'The requested service, {service URL} could not be activated' when logging into the FocalPoint website
Error - "Object reference Not set to an instance of an object" When navigating to FocalPoint
Error - "The password does not meet the criteria or policy in place" when a user tried to reset their password
Error - "Service Unavailable" error showing up intermittently when using FocalPoint (Access Hosted Client)
Error - '500 Internal Server' shown when trying to Access FocalPoint (Access Hosted Clients)
Checking how many users you are licenced for and how many you currently use
Running slow when trying to submit or approve transactions
Error - 'Conversion from type 'DBnull' to type 'String' is not valid' when posting a transaction
Emailing issues with Office 365
Error - 'Cannot insert duplicate key in object dbo.TableName'
Error - 'Blocked a frame with origin "https://xxxxxxxxxx.com" from accessing a cross-origin frame.' when using Chrome.
Set the Out of Office and delegate approvals
Error - 'Input string was not in a correct format'
When trying to open FocalPoint from Access Evo the page keeps refreshing on an endless loop
User unable to log into FocalPoint through Access Evo due to database selection page
Update our test database with a copy of the live (excluding clientd hosted on Access's hosting environment)
General error when logging into FocalPoint on a mobile device
Installing FocalPoint Administrator on a computer
Error - 'Licence.dat does not contain a valid product key' when logging into FocalPoint Administrator
Out of Office not turning off
User is unable to log into Access Evo Mobile App
New Access Evo user does not appear in FocalPoint Admin
Move an existing user into a different security profile
Overview of Rules On Approval Stages
Error - 'Oops! FocalPoint encountered a problem...' Short Description: Error: Stage 'n': Rule 'x' references itself
Error - 'Value Cannot be null parameter: URLString' When navigating to Focalpoint from Access Evo
Error - 'Licence file is currently configured for database XXX.' when trying to use FocalPoint Administrator with a test database
Removing 2 factor Authentication from a user when using single sign on through Access Evo
Error - 'The data is set-up for version YYY. You are therefore running an old version of the software' when logging into FocalPoint Administrator after an upgrade
We would like to upgrade FocalPoint to the latest version. How do we do this?
Service Unavailable error when accessing Self Service portal or FocalPoint website (Access Hosted Clients)
Transfer Updated Licence File to Additional Servers (Access Hosted Clients)
Recycle an IIS application pool
Error - 'Updating Menu Failed One or more applications' on logon to Access Evo Mobile App for FocalPoint
Service Unavailable when trying to log in
Marking a user as inactive
Update the SMTP email credentials that are used to send email from FocalPoint
Error - 'Transaction is locked' when viewing a transaction
Error - 'This database is only licensed for 'X', but you are attempting to enable 'X+1' users' when moving a user from one profile to another
Error - 'Mailbox Unavailable. The server response was: 5.7.1' when trying to email from FocalPoint
Error - 'HTTP Error 503. The Service is unavailable' when browsing to FocalPoint site
We use a site to site VPN to connect to FocalPoint and would like to add a range of IP addresses (Access Hosted Client)
Error - 'Unable to upgrade. The license.dat does not contain the license for database X' when clicking the "Upgrade Licence" button
Which version of FocalPoint is compatible with TLS1.2
Export to Excel button not working
Restore a database from a backup
Out of Office delegation alert
I need a mass update to my data
FocalPoint is not working correctly in Safari on a Mac
Logon window not appearing when launching FocalPoint Administrator (Access Hosted Clients)
Users are not receiving FocalPoint Email Alerts (N-Level Approval)
When FocalPoint tries to email out, we get an "undeliverable" email (Access Hosted Client)
Error - 'ddlCustomerCurrencyy has a SelectedValue which is invalid...' when trying to change the customer on a fee note via the project record
Error - 'Execution Timeout Expired. The elapsed prior to completion of the operation or the server is not responding' when doing anything in FocalPoint
Error - 'Object Reference not Set to Instance of Object' with 'Exception Target Site: GetExchangeRate' when trying to create a new Purchase Request
Error - 'Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <=, >, >= or when the subquery is used as an expression'
Error - 'Some of the lines to be processed do not have the User ID...' when approving transactions
Error - 'There was no endpoint listening at...' when logging on
Home View is not Returning Expected Results
Manage permissions for Access Evo and Feed
Download and use Access Evo Mobile on your phone
Automatically generated feed items for FocalPoint
Evo Feed key features
Overview of Evo Feed and feeds
Types of question you can ask Copilot about FocalPoint
Explanation of the FocalPoint skill within Copilot
Access and start a Copilot conversation
Overview of Copilot
Overview of Access Evo