General
Misc Knowledge
73 articles
- Adding a new Home View using FocalPoint Administrator
- Apply a new licence to FocalPoint Administrator
- Assign a Home View to a user
- Certificate for FocalPoint site is expiring or has expired
- Editing an alert in FocalPoint
- Concurrency violation when saving a record
- Request an amendment to a SQL view
- Does our FocalPoint licence expire?
- Edit or add a department head to a department record
- Does FocalPoint Administrator record audit trails of changes?
- Error: 'Validation of Anti-XSRF token failed' for one user
- Error 'The requested service, {service URL} could not be activated' when logging into the FocalPoint website
- Error: 'Object reference not set to an instance of an object' when opening FocalPoint
- Error: 'The password does not meet the criteria or policy in place' when resetting a password
- Error - '500 Internal Server' shown when trying to Access FocalPoint (Access Hosted Clients)
- Checking how many users you are licenced for and how many you currently use
- FocalPoint is slow when submitting or approving transactions
- Email issues with Office 365
- Error - 'Blocked a frame with origin "https://xxxxxxxxxx.com" from accessing a cross-origin frame.' when using Chrome.
- Set the Out of Office and delegate approvals
- Error: 'Input string was not in a correct format'
- FocalPoint page refreshes in a loop when opened from Access Evo
- User unable to log into FocalPoint through Access Evo due to database selection page
- Copy the live database to the test environment
- General error when logging in to FocalPoint on a mobile device
- Install FocalPoint Administrator
- Error: 'Licence.dat does not contain a valid product key' when logging into FocalPoint Administrator
- User is unable to log into Access Evo Mobile App
- New Access Evo user does not appear in FocalPoint Admin
- Move an existing user into a different security profile
- Approval stage rules overview
- Error: Stage 'n': Rule 'x' references itself
- Error: 'Value cannot be null. Parameter: URLString' when opening FocalPoint from Access Evo
- Remove two-factor authentication from a user
- Error: 'You are running an old version of the software' when logging into FocalPoint Administrator after an upgrade
- Upgrade FocalPoint to the latest version
- Recycle an IIS application pool
- Error - 'Updating Menu Failed One or more applications' on logon to Access Evo Mobile App for FocalPoint
- Service Unavailable when trying to log in
- Marking a user as inactive
- Update the SMTP email credentials that are used to send email from FocalPoint
- Error - 'Transaction is locked' when viewing a transaction
- Error - 'This database is only licensed for 'X', but you are attempting to enable 'X+1' users' when moving a user from one profile to another
- Error - 'Mailbox Unavailable. The server response was: 5.7.1' when trying to email from FocalPoint
- Error - 'HTTP Error 503. The Service is unavailable' when browsing to FocalPoint site
- Error - 'Unable to upgrade. The license.dat does not contain the license for database X' when clicking the "Upgrade Licence" button
- Which version of FocalPoint is compatible with TLS1.2
- Export to Excel button not working
- Restore a database from a backup
- Out of Office delegation alert
- I need a mass update to my data
- FocalPoint is not working correctly in Safari on a Mac
- Users are not receiving FocalPoint Email Alerts (N-Level Approval)
- FocalPoint emails are undeliverable (Access Hosted Client)
- Error: 'ddlCustomerCurrencyy has a SelectedValue which is invalid' when changing the customer on a fee note
- Error - 'Execution Timeout Expired. The elapsed prior to completion of the operation or the server is not responding' when doing anything in FocalPoint
- Error - 'Object Reference not Set to Instance of Object' with 'Exception Target Site: GetExchangeRate' when trying to create a new Purchase Request
- Error - 'There was no endpoint listening at...' when logging on
- Home View is not Returning Expected Results
- Manage permissions for Access Evo and Feed
- Download and use Access Evo Mobile on your phone
- Automatically generated feed items for FocalPoint
- Evo Feed key features
- Overview of Evo Feed and feeds
- Types of question you can ask Copilot about FocalPoint
- Explanation of the FocalPoint skill within Copilot
- Access and start a Copilot conversation
- Overview of Copilot
- Overview of Access Evo
- RDS Remote Log in has a security warning pop up
- Microsoft Basic SMTP Usage Check for Dimensions and FocalPoint Customers
- FocalPoint licence queries — common questions answeredAnswers to common FocalPoint licence questions, including whether licences expire, how to apply a new licence, and what to do if you have a licence error.
- Security profile dropdown menu is blank when creating a new user from the wizardIf the security profile dropdown menu is blank when creating a new user, you may need to set up an External Security Profile first.