Contact support for confirmation of how the rules are currently functioning. It is common for rules to appear incorrect due to an internal process change.
Approval rules were added during implementation and based on the requirements given to the Access Consultant. These would also have been signed off before going live. The rules will not change on their own.
Rule changes should be done with great care and first tried in a test system to ensure no other issues are introduced. As a result, it is likely that Support will forward the case to Consultancy to help review the new requirements and required effort.