This article answers the most common questions about FocalPoint licences, including how to apply a new licence and what to do if you encounter a licence error.
Does our FocalPoint licence expire?
FocalPoint licences do not expire. You only need a new licence if you purchase a new module or additional users.
FocalPoint licences are not included in the annual unlock email from Access. If you receive an annual unlock email, that relates to a different product.
How to apply a new licence
Follow these steps if you have purchased additional users or a new module and need to apply the updated licence.
This process only works where a new licence has been purchased for additional users or modules. It will not work if you are installing FocalPoint Administrator on a new computer or if there is a licence error. If you are hosted with Access, contact our support team — we will apply the new licence for you.
Log in to FocalPoint Administrator.
Click Info.
Select About FocalPoint Administrator.
Click Upgrade Licence.
Enter the new licence details provided by Access.
Click OK to save.
Once you have completed these steps on one computer, repeat them on all other computers that have FocalPoint Administrator installed.
Licence errors
If you are seeing a licence error rather than trying to add a new licence, the steps above will not resolve it. Contact our support team and they will investigate the licence error for you.
I need more users or modules
To purchase additional users or modules, contact your Account Manager. Once the purchase is confirmed, Access will provide you with the new licence details to apply using the steps above.