Check that the Access Evo user has a first and last name:
Log in to Access Evo.
Click the member's icon.
Search for the user.
Click three vertical squares to the right of the user name.
Select the Change Name menu option.
Check that the Access Evo user has a first and last name:
Log in to Access Evo.
Click the member's icon.
Search for the user.
Click three vertical squares to the right of the user name.
Select the Change Name menu option.