Sometimes a user does not appear in FocalPoint Administrator immediately after the Access Evo account is created. Try the following steps to resolve this:
Log in to **Access Evo** as an Admin.
At the top right, click the **Members** icon.
Find the user and click the **3 dots** at the top right of their profile.
Select Manage Roles
Find FocalPoint SaaS and select Manage Instances
On the right, change the access to **No Access**, then click **Save**.
Change the access back to **User**, then click **Save**.