This error means the user is not allowed to approve the transaction. First, check that the transaction has not already been approved — if it has, this error is expected. You can check by finding the Purchase Request, selecting it and clicking **History**. If the transaction has not been approved, the user may not have usage permissions for the Purchase Request type. Follow the steps below to resolve this.
Log in to FocalPoint Administrator.
Click System Options, Purchasing, Purchase Requests Setup.
Select the relevant Purchase Request type.
Click **Usage**.
Ensure the affected user is marked as **Active**.
Click **OK** to save.
If they have permission to the Purchase Request type itself, then the issue may be that they don't have permission to approve. To resolve this:
Log in to FocalPoint Administrator.
Click **System Control**, **Security Profiles**.
Select the profile the affected user is in and click **Edit**.
Click the **Security** tab.
Double-click **Authorisation** to expand it.
Ensure **Purchase Requests** is enabled (double-click to toggle between enabled and disabled).
Click **OK** to save.