ERP - Core

If a FocalPoint Administrator user is available, follow these steps to remove the user as active:

In the top left, click **Show active users**.

Select the user that is unable to login.

1. Log in to **FocalPoint Administrator**.
2. Click **System Control**, **Users**.
3. In the top left, click **Show active users**.
4. Select the user that is unable to login.
5. Click Inactive.

If no FocalPoint Administrator user is available, or the steps above do not work, contact support and include details of the affected user.

Error: 'You appear to be logged in to FocalPoint Administrator' when logging in

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