This issue can be caused by users having the wrong email address assigned to them in FocalPoint Administrator. To check this:
Log in to FocalPoint Administrator
Go to System Control, select the Security Profile the user is in and click Members
Select the user in the list on the left, then click the **Contact** tab.
Check the email address is correct and matches the user's email address in Workspace.
If the email address is not the problem, please ensure that the Resource Code assigned to the user in FocalPoint Administrator is valid:
Log in to FocalPoint Administrator.
Browse to System Control, Users
Locate the relevant user in the list and make a note of the profile they are in
Browse to System Control, Security Profiles
Select the affected user's profile and click Members
Select the user in the list on the left hand side
Find the **Resource Code** field below. Click the **...** button to see a list of available resources and ensure one is selected.
Click OK to save all changes
If neither of the above resolve the issue, contact support.