It is possible to give users the permission to reopen Purchase Requests. This is a "profile based permission", meaning that is granted per Security Profile.
Log in to FocalPoint Administrator.
Browse to **System Control** and click **Security Profiles**.
Select the security profile you want to make changes to and click **Edit**.
Click the **Security** tab.
Double-click **Forms** in the left-hand menu to expand it.
Select **Purchase Requests Options** in the left-hand menu.
In the right-hand menu, ensure **Allow Purchase Requests to be Reopened** is enabled (double-click to toggle between enabled and disabled).
Click **OK** to save the changes.
The users in the profile will now see the Reopen button on posted Purchase Requests, assuming that the following criteria is met:
The order must be in the batch in Dimensions — a completed or closed order cannot be reopened.
The request on FocalPoint must exactly match the order in Dimensions — this means the order cannot have been edited directly in Dimensions (for example, lines cannot have been removed or added).
The order must not have an 'on hold' status in Dimensions — on hold orders cannot be reopened as the 'hold' status indicates the order should not be updated.
If the above criteria is not met, then the button simply will not appear.