An invoice register (PIR) entry cannot simply be removed from the database — this would result in a loss of audit data. Instead, reject the transaction back to the Amend Entries area of Dimensions so it can be removed by accounting staff.
Have the current approver reject the transaction. This returns it to the previous approval stage or the initiator, depending on how many approval stages it has passed through. Multiple users may need to reject it depending on your approval setup.
Once the invoice is rejected at all FocalPoint stages, it returns to Amend Entries in Dimensions where it can be deleted.
If the entry is a Purchase Order entry type and you match in Dimensions, un-match the invoice from the order in Dimensions before deleting it.
If you match in FocalPoint, contact support before attempting to delete the transaction.
If you encounter any issues during the rejection process, or see an error that the transaction cannot be deleted because it has been matched in FocalPoint, contact support. See Get support in FocalPoint.