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Purchase Invoice Register invoice has been rejected and should 'Return to Initiator' but is not with anyone in FocalPoint

Purchase Invoice Register invoices (or PIRs) are always initiated by a user in Dimensions. Therefore, if the reject option is set to Return to Initiator, FocalPoint will actually send the transaction back to Dimensions only and not to a FocalPoint approver.
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It is therefore correct that there is no authoriser shown in Dimensions against this invoice and it is not visible in the PIR approval window in FocalPoint.
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To send this PIR invoice back through the approval flow and into FocalPoint:

  1. Log in to Dimensions.

  2. Click Creditors, then click Amend Entry.

  3. Double-click the relevant transaction to open it.

  4. Make any necessary amendments.

  5. Click Save. This restarts the PIR approval process from the beginning. You can then continue as if it were a new transaction.

If you receive any error messages or are unable to follow these steps, contact support and include details of the error. See Get support in FocalPoint.

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