In the first instance, please check your junk/SPAM folder in your email and verify with your IT department that the email has not been blocked by any filters.
Log in to the password reset page at: https://changemypassword.accessacloud.com/showLogin.cc
and check that the correct email address is being used.
If you have checked with your IT and in your junk/SPAM folder and cannot find the email, Support will need to investigate this further. Therefore please see the following Get support in FocalPoint and reference the title of this article and please include details of the user affected.