In the first instance, please check your junk/SPAM folder in your email and verify with your IT department that the email has not been blocked by any filters.
Log in to the password reset page at: https://changemypassword.accessacloud.com/showLogin.cc
and check that the correct email address is being used.
If you have checked with your IT and in your junk/SPAM folder and cannot find the email, Support will need to investigate this further. Therefore please raise a new case online and reference the title of this article and please include details of the user affected.