These undeliverable emails indicate that FocalPoint does not have permission to send emails from your domain. There is no SPF record for **accessacloud.com** in your DNS record, which means applications cannot send emails on your behalf. Ask your IT team to add '**spf2.accessacloud.com**' and '**theaccessgroupSPF.smtp.com**' into the DNS record to resolve this. SPF records can be checked using a website such as https://mxtoolbox.com/SuperTool.aspx.
