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Error - '!!Supplier does not exist!!' message or unable to find Supplier when entering a Purchase Request

Updated over a week ago

If the supplier definitely exists in Dimensions, it is likely being excluded from FocalPoint because of a supplier filter.
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To check this:

  1. Log in to FocalPoint Administrator

  2. Browse to System Options > Purchasing > Purchase Requests Setup

  3. Highlight the Purchase Request type you need to check and click Edit

  4. On the General tab, find the Supplier Filter line - if this is set to anything other than "None" then there is a filter in place

  5. Identify the field being used and the conditions (what is must equal or not equal) from this tab

  6. Find the supplier record you were trying to use and update it to fit the filter conditions from the previous step

You should then be able to use the supplier on a Purchase Request

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