heck if the user is using Chrome and if Microsoft Editor is installed. You do this by:
Click on the Extensions Icon on the toolbar
Click on Manage Extensions
If so try the following fix
Click on the Extensions Icon on the toolbar
Click on ... by Microsoft Editor
Click Manage Extension
Set site access to on-click
If this does not resolve the issue
Click on the Extensions Icon on the toolbar
Click on ... by Microsoft Editor
Click Remove from Edge
