The delegates list is populated with all enabled users who have access to approval in that area of the system and in the case of Expenses and Timesheets, are also specified as being an approver for the module.
To check whether a user has access to approval in an area of the system:
Log into FocalPoint Administrator
Browse to System Control, Security Profiles
Highlight the profile that the user is in and click Edit
Click on the Security tab
Highlight "Authorisation"
Ensure that the relevant modules are enabled (have a green tick beside them). You can enable/disable an option by double clicking on the icon
Click OK to save the changes
To check that a user is specified as a Timesheet or Expense Approver:
Log into FocalPoint Administrator
Browse to System Control, Security Profiles
Highlight the profile that the user is in and click Members
Highlight the user in the list on the left
Click on the Time tab and ensure that the user has a tick in the "Timesheet Approver" box as needed
Click on the Expense tab and ensure that the user has a tick in the "Expenses Approver" box as needed
Click OK to save the changes
If a user is still not showing up after checking all of the above, please ensure they are enabled under System Control, Users.
It is also worth noting that the names shown in the Delegate list are the users' Resource Names. Therefore please ensure you know what a user's Resource name is, as they do sometime differ.