First, check that the transaction has had detail lines created to begin with. If detail lines exist and other users can see them, this is likely caused by the browser loading before FocalPoint has been able to load the detail lines. Clicking onto another tab and back, or closing and reopening the window, usually resolves this. Also check that the form has enough space on screen to display the detail lines and not just the 'Totals' line. The web browser zoom and the computer's display scaling should both be set to 100%. Speak with your IT team if you are unsure how to change these settings.
