User is unable to log into Access Evo Mobile App

First of all, please ensure that you have had your site configured for use with the mobile app - the app does not immediately work but must be set up first. This will need to be completed by our consultation team so please raise this with your account manager.
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If the site has definitely been set up and worked in the past, then please raise a new case and reference the title of this article and please include details of the mobile you are using and the user affected.