It is possible to give users the permission to reopen Purchase Requests. This is a "profile based permission", meaning that is granted per Security Profile.
Log in to FocalPoint Administrator
Browse to System Control and click on Security Profiles
Highlight the security profile that you want to make changes to and click Edit
Click on the Security tab
Double click on Forms in the left hand menu to expand it
Highlight Purchase Requests Options in the left hand menu
In the right hand menu, ensure that Allow Purchase Requests to be Reopened has a tick beside it (enabled) - you can change this by double clicking on the option
Click OK to save the changes
The users in the profile will now see the Reopen button on posted Purchase Requests, assuming that the following criteria is met:
The order must be in the batch in Dimensions - a completed or closed order cannot be reopened
The request on FocalPoint must exactly match the order in Dimensions - this means that the order cannot have been edited directly in Dimensions (for example have had lines removed or added)
The order must not have an 'on hold' status in Dimensions - on hold orders cannot be reopened as the 'hold' status indicates that the order should not be updated
If the above criteria is not met, then the button simply will not appear.