This is a permissions issue which can be resolved in Workflow Forms Designer using the following steps
Open Workflow Forms Designer
Click Logon
Select database, click Logon
Select Workflow Form
Click on Permissions
In Permissions window click on User Name to sort by name
Scroll down list to find user
Select user, scroll to right
Click Export option to tick
Click Save
Please note user(s) may need to log out of FocalPoint and back in again to see the Export button
