This error likely indicates a problem in the Application Pools of the web server hosting FocalPoint. Ask your IT team to resolve this by recycling the Application Pool:
On the Web Server open IIS Manager
Expand the nodes in the **Connections** pane.
When you see **Application Pools**, click it to view all Application Pools.
Right-click the Application Pool in which the FocalPoint application is running under and select Recycle.
If you are an Access Hosted client, contact support and include a copy of the error message.
