This error likely indicates a problem in the Application Pools of the web server hosting FocalPoint. Ask your IT team to resolve this by recycling the Application Pool:
On the Web Server open IIS Manager
Expand the nodes in the **Connections** pane.
When you see **Application Pools**, click it to view all Application Pools.
Right-click the Application Pool in which the FocalPoint application is running under and select Recycle.
If you are an Access Hosted client, support will need to liaise with the hosting team.
