When in FocalPoint the POP: Receive Goods will only display Purchase Orders (POs) with outstanding amounts to receive goods against.
Therefore you will need to first check that the PO has not been completed. You can check this in Dimensions.
If the PO is still outstanding and only some of your FocalPoint users cannot see the POs to receive; you'll need to check their View Options within the Security Profile settings, in FocalPoint Administrator:
Log in to FocalPoint Administrator with a suitable Administrator account
Click System Control, Security Profiles
Select the correct Security Profile which your user is a Member, then click Edit
Look at the View Options section on General tab, and specifically at the Purchase Orders View Option
The available selections and their meanings are:
All: Users can view All Purchase Orders
Own Only: Users can only view Purchase Orders which were raised by themselves. Or they were specified as the Recipient User
Own Department: Users can only view Purchase Orders raised by themselves and other users, who also share the same **Default** Department Code (Or they were specified as the Recipient User)
Allocated Departments: Users can only view Purchase Orders raised by themselves and other users, who also share the same Department Code (Or they were specified as the Recipient User)
Change the View Option, Purchase Orders setting according to your requirements, based on the options and their explanations above.
**NOTE** changing settings on a Security Profile level, will affect All Users in the Profile.
The user will then need to log out and back in to FocalPoint for the changes to take affect