The **POP: Receive Goods** screen in FocalPoint only displays Purchase Orders with outstanding amounts to receive. First check that the Purchase Order has not been completed — verify this in Dimensions. If the Purchase Order is still outstanding and only some users cannot see it, check their View Options in the Security Profile settings in FocalPoint Administrator:
Log in to FocalPoint Administrator with a suitable administrator account.
Click **System Control**, **Security Profiles**.
Select the correct Security Profile the user belongs to, then click **Edit**.
On the **General** tab, look at the **View Options** section, specifically the **Purchase Orders** View Option.
The available selections and their meanings are:
All: Users can view All Purchase Orders
Own Only: Users can only view Purchase Orders which were raised by themselves. Or they were specified as the Recipient User
Own Department: Users can only view Purchase Orders raised by themselves and other users, who also share the same **Default** Department Code (Or they were specified as the Recipient User)
Allocated Departments: Users can only view Purchase Orders raised by themselves and other users, who also share the same Department Code (Or they were specified as the Recipient User)
Change the View Option, Purchase Orders setting according to your requirements, based on the options and their explanations above.
⚠️ **Important:** Changing settings at Security Profile level will affect all users in that profile.
The user will need to log out and back in to FocalPoint for the changes to take effect.