First, identify which stage of approval the Purchase Request is at by locating it in FocalPoint, viewing the history and noting which stage was last used.
Open **FocalPoint Administrator**.
Browse to **System Options**, **Purchasing**, **Purchase Requests Setup**.
Select the Purchase Request type you are looking into and click **Edit**.
Click the **Approval** tab.
Select the stage of approval the transaction is currently at and click **Edit**.
Review the configuration to find out which stage it would go to next, as that is the stage where no approvers can be determined - you will need to check the post stage rules and then the On Approval action.
Go back, select the problem approval stage and click **Edit**.
Identify the way that approvers are determined at this stage:
If the approver is a specific user, ensure this is a valid, active user.
If the approver comes from a view or stored procedure, contact support as reviewing these requires specialist knowledge.
If the approver comes from a department or project, ensure it is set up correctly.
Once the problem is found and corrected, the approvers should pull through as expected.