First, identify which stage of approval the Purchase Request is at, by locating it in the front end of FocalPoint and viewing the history and seeing which stage was last used
Then, open up FocalPoint administrator
Browse to System Options, Purchasing, Purchase Requests Setup
Select the Purchase Request type you are looking into and click Edit
Click the Approval tab
Select the stage of approval that the transaction is currently at and click Edit
Review the configuration to find out which stage it would go to next, as that is the stage where no approvers can be determined - you will need to check the post stage rules and then the On Approval action.
Go back, select the problem stage of approval and click Edit
Identify the way that approvers are determined at this stage:
If the approver is a specific user, ensure this is a valid, active user
If the approver is from a view or stored procedure, you may need to log a case with Support as reviewing these is a complex skill
If the approver is from a department or project, ensure that it is set up correctly
Once the problem is found and corrected, the approvers should pull through as expected.