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Error: 'You are running an old version of the software' when logging into FocalPoint Administrator after an upgrade

This occurs when your database has been upgraded to a newer version of FocalPoint but you are still using the old version of FocalPoint Administrator. Install the new version on your computer. You can do this by either:

  • Contacting Support for the installation files and running through the installation yourself.

  • Copying the FocalPoint Administrator folder from C:\Program Files (x86)\Access Applications\FocalPoint Administrator on a working machine, to your machine.

Uninstall the old version on your computer first to avoid any conflicts or confusion, regardless of which process you follow.

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