Transactions merging together is a direct result of a user having two FocalPoint windows open at once. You must advise your users that they cannot have multiple FocalPoint windows open at once as it causes this issue.
This will need to be investigated by support. Contact support for help.
⚠️ **Important:** This issue is caused by having FocalPoint open in two windows at once. Resolving this can be complex and may result in charges, as it is a user error.