Transactions merging together is a direct result of a user having two FocalPoint windows open at once. You must advise your users that they cannot have multiple FocalPoint windows open at once as it causes this issue.

⚠️ Important: This issue is caused by having FocalPoint open in two windows at once. Resolving this can be complex and may result in charges, as it is a user error. Please contact your CSM or AM

Sales Invoice lines merge when FocalPoint is open in two browser windows

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