There can be a few different causes of the 'Logon failed' error. First, ensure the username is preceded with 'CLOUD\' — leaving this off will result in FocalPoint not being able to determine that the user is in the hosted environment. If that is not the cause, ensure the user exists in FocalPoint in the database being logged into.
Log in to **FocalPoint Administrator** as an admin user.
Click System Control, Users
Ensure the user exists in the list and has the **Enabled** checkbox selected.
If they are not in the list, create them as a new user.
If the user definitely exists, then it could be that they are not flagged as a CLOUD or Windows Authenticated user in Dimensions. To check this:
Log in to **Dimensions** as an admin user.
Click System, Users
Find and select the user in the list and check that the **Windows Authenticated** checkbox is selected — if it is not, Access hosted FocalPoint will not recognise them as a valid user.
If none of the above resolve the error, try resetting the user's password as it may have expired. If the issue persists, contact support and include details of the affected user.