If the print icon on a Purchase Request is greyed out, it is likely because the current user is not permitted to print. Therefore the permissions on that Purchase Request type need to be changed.
Login to FocalPoint Administrator
Click System Options, Purchasing, Purchase Requests Setup
Select the type that the user is trying to print and click Edit
On the Posting tab, under the header Printing, ensure that the Printing Type is set accordingly - for example, if it is set to Dimensions Only, no user in FocalPoint will ever be able to print. Additionally, if it is set to After Posted, no one will be able to print until the transaction is fully posted and so on.
Then, check that printing is not limited to the Initiator, Approver or Approver2 - if any of these options are selected, then only those users will be able to print. If all users should be able to print, leave all of these boxes blank.
Once all options have been set as you require, click OK to save.
If you find that this does not resolve your issue, please raise a new case online and reference the title of this article