This error appears when FocalPoint is set up to email an alert to the initiator of the transaction to tell them that the transaction is fully approved for example, but the initiator is not a valid FocalPoint user.
You will need to check the history of the transaction to find out who the initiator of the invoice was and then ensure that they are both in a FocalPoint security profile and that they have an email address.
To check this:
Log into FocalPoint Administrator.
Click System Control.
Click Security Profiles.
Select the profile that you would expect the user to be in. If you do not know, select any.
Click Members
Check if the user is in the left hand list and thus in this profile.
If they are not in the list on the left and thus in this profile, check the list on the right to see which profile they are in. If there is no profile listed against them, then they are not currently a FocalPoint user and so will need to be added to a profile.
Once they have been located in or added to a profile, select their name in the list and click the Contact tab
Ensure their email address is completed and is correct
Click OK to save.