The Access Exchange Sync is a Windows Service which connects to/from a Exchange Server to synchronise data from FocalPoint to Outlook Calendar(s)
If the Exchange Sync has stopped working you should initially check that the 'service' is running and also that it is running under a suitable account
When the Access Exchange Sync is installed it comes with the AES.exe executable enabling configuration and monitoring of the Error Log.
You should also check the settings in the AEX.exe application are correct.
To do this:
Connect to the PC which has the Access Exchange Sync running
Within the services.svc locate the Access Exchange Sync
confirm this is indeed running
Locate the Path to executable
This is normally located C:\Program Files (x86)\Access UK Ltd\Access Exchange Sync\AES Service.exe
Navigate to the executable path in File Explorer
Within the folder path there will be another .exe the AES.exe
Open this application and connect to the application when prompted
On the Options tab you can click on the View Error Log to see any errors from the service
Also check the following from the Options tab:
Database Connections:
Clicking the Database Connections opens the Connections tab
Click on each of the Connections and then click Edit,
Click on Test to 'test' the connection (and Fix as appropriate if not working)
Mail Servers:
Clicking on the Mail Servers opens the Mail Servers tab
Click on each of the Mail Servers and then click Edit,
Click on Test to 'test' the mail server (and Fix as appropriate if not working)
Synchronisations:
Clicking on the Synchronisations opens the Synchronisations tab
Only those Synchronisations which are ticked Enabled will be synchronising data between FocalPoint and the Mail Server
Again click Edit to open each of the Synchronisations and then Test to 'test' the synchronisations
IF the Synchronisation is not Enabled click on Enable on the Edit Synchronisation window to enable it
If you have checked all the above and it is all working, then you may need further assistance.
In this case, Please log a new case and reference the title of this article.
Please also include the following information with your case:
Is this happening to ALL users or just a few?
IF a few, please provide at least one example (including the Booking / Absence information, such as Reference/Primary Keys, as well as the User for whom the Booking / Absence is and the Date of the Booking / Absence)
When was the last time it was known to be successfully syncing?
What type of entries are you trying to synchronise?