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Security profile dropdown menu is blank when creating a new user from the wizard

If the security profile dropdown menu is blank when creating a new user, you may need to set up an External Security Profile first.

When creating a new user using the wizard, you may notice that the FocalPoint Security Profile dropdown menu on page 6 appears blank.

This is caused by the External User checkbox being ticked on page 1 of the wizard, without any External Security Profiles having been set up in the system first.

The screenshots below show the cause and the resulting issue.

Follow the steps below to resolve this.

Note: If you do not see the External Profiles tab in the steps below, contact your Account Manager to have this module added to FocalPoint.

Set up an External Security Profile

  1. Go to System Control.

  2. Select Security Profiles.

  3. Click the External Profiles tab.

  4. Click Insert to create a new profile for use with external users.

Once the External Security Profile has been created, return to the new user wizard, the security profile dropdown menu will now be populated and available to select.

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