This can be caused by the expense page being cached by the browser. It may be resolved by clearing the browsers cache or restarting the computer. It is recommended to do this first.
This will also occur if the approver does not have usage rights to the expense type.
To grant usage rights to the approver, please follow these steps:
Log in to FocalPoint Administrator.
Click System Control, and select Security profiles.
Select the security profile that the approver is in.
Click Members.
Select the Approver.
Click Usage.
Use the drop-down and select Expenses.
For each Expense Type the approver should have access to, select the Active check box.
Click OK, OK.