First, ensure the Email Report checkbox is selected on the Posting tab of the relevant Purchase Request type, under System Options, Purchasing, Purchase Requests Setup. This must be selected to send a PDF email. Also, if the Show Email Screen checkbox is selected, ensure the window that opens after posting is not just closed — closing it will prevent the email from sending. When the Email Report setting is enabled, FocalPoint will try to generate an email with a copy of the Request PDF attached, sent to the email addresses in the 'to', 'cc' and 'bcc' fields. The function gets its email address fields from a SQL View in the database. This view is called TS_PR_EMAILADD_{x} for Purchase Requests or TS_SR_EMAILADD_{x} for Sales Requests — where {x} references the PR or SR Type Record ID. If a view does not exist for a PR or SR type, the PDF email will always be sent to the last approver. These views are not automatically configured in FocalPoint — to begin using this feature you need to write SQL code to create them. If you are not receiving an email at the intended recipient's address, first confirm that the Email Report checkbox is selected and check that the email is not being blocked by a mail filter or spam filter.
