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When printing a posted expense claim the message "Sys.WebForms.PageRequestManagerParserErrorException:" is displayed.

Updated over a week ago

This error can be caused by an expense type having been made inactive during the period after posting and before it is subsequently printed. Ensure that all of the expense types used in the expense have a status of "Active" in FocalPoint Administrator.
To check the active status of an expense type in FocalPoint Administrator, follow these steps:

  1. Log in to FocalPoint Administrator.

  2. Click on Records.

  3. Select Expense Types.

  4. Check the Active flag is enabled against the expense type.

To set the expense type as active:

  1. Select the expense type.

  2. Click Edit.

  3. Put a tick in the box next to Active.

  4. Click OK to save the change.

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