A user can change the email address that our hosted environment uses to send out password reset notifications by completing the following process:
Log into the self-service portal for hosted clients using your CLOUD login information.
On the My Info tab, click on Edit.
Then update the E-mail address to your new address.
Click Update.
This will change the email address used when our hosting environment sends you password reset notifications.
If you cannot log into the portal due to your password having expired or been forgotten, please contact support via Get support in FocalPoint and reference the title of this article.