This error means the user has not been enrolled on the hosted platform with a valid email address. Without enrolment, they cannot self-serve to reset their password. š Note: Hosted platform user accounts (on the CLOUD\ domain) are separate from any Access Workspace accounts the user may have. If the user still knows their current password, they can log in at the Self Service page to enrol and then reset their password. For enrolment steps, see the article on enrolling for the Self Service portal. All users should be enrolled as soon as they are created to avoid being unable to self-serve later. If the user's password has already expired or been forgotten, they cannot log in to enrol themselves. Contact support to arrange this. See Get support in FocalPoint.
