Transactions merging together is a direct result of a user having two FocalPoint windows open at once. You must advise your users that they cannot have multiple FocalPoint windows open at once as it causes this issue.
Please raise a new case online and reference the title of this article.
Please note that this issue is caused by a user having two windows open at once. Resolving these can be complex and can result in charges being applied, due to it being a user error.