This error means a user exited Dimensions unexpectedly while viewing this transaction, leaving it locked. This usually occurs in Dimensions rather than FocalPoint. To resolve it, clear the multi-user flags in Dimensions:
Login to Dimensions as the ‘sa’ user or a user with an equivalent or master security profile.
Ensure all other users are logged out of Dimensions.
Confirm this at System Control > Users > User Records.
⚠️ Warning: Take a recent backup of the Dimensions database before proceeding. Contact your IT service provider if you are unsure how to do this.
Click System Control.
Click Data Utilities.
Click Clear Multi-User Flags.
In the ‘Multi-User Flags’ window, tick the ‘All Multi-User Flags’ tick box.
Click the green tick.
The routine clears all multi-user flags in the database. Read any messages that appear during the process. 🤓 Tip: If selecting All Multi-User Flags does not resolve the issue, try selecting the affected module and system options individually and running each one.