This is due to the users resource code not matching their FocalPoint user ID.
To resolve this:
Log into FocalPoint Administrator.
Click System Control, Security Profiles
Select the profile they are under.
Click Members
Select the user then check if their Resource Code matches their User ID
If it doesn't, delete the current Resource Code in the field and click the ellipsis, three dots icon.
Find and select the matching Resource Code.
If the Resource Code does not exist, but they are using an incorrectly named resource code for themselves, then this will need to be updated in Dimensions.
To amend the current code to match their FocalPoint ID in Dimensions:
Log into Dimensions.
Click Costing, Resource
Find and select the Resource to correct.
On the main toolbar, on the Record tab, click Correct.
Click Change Code and type in your User ID.
Click OK. After this has run, this will ensure all references to the previous code are amended to this new code, so there are no broken links.
Go back to FocalPoint Admin and follow the first section of steps.